Urgent360
Stay informed, stay prepared with Urgent360: Instantly locate the nearest emergency room and real-time wait time.
Overview
This was my final group project for the boot camp, which asked us to research, prototype, test, and validate an idea for a mobile application that solves a clearly identified need in users’ everyday lives.
Our primary objective was to fulfill all of the project requirements as we worked together over the 2-week sprint to apply what we had learned in the program.
People in medical crises often find themselves flustered and unprepared when looking for emergency medical care. Typically, they will Google the closest open emergency room and end up waiting hours to be seen by a doctor.
Problem
Why Urgent360?
Real-time wait times
Nearest Emergency Room
Swift access to care
Peace of mind
Urgent360 takes the stress out of critical situations by providing real-time information on the nearest emergency rooms along with their estimated wait times.
With Urgent 360, you’ll have the power to make informed decisions quickly and effectively, ensuring that you or your loved ones receive the care they need without delay.
Solution
Empathize
User Research
The first step in the UX process is to Empathize with the user. To achieve this, we conducted research to help us build a user persona. Our team prepared an interview script with 15 questions. Our research focused on three main topics:
1. What challenges have you faced when trying to locate medical assistance in an emergency?
2. Would people utilize a mobile application in an emergency situation?
3. What features would be helpful when facing these challenges in a crisis?
Research Insights
Many interviewees explained that in recent emergencies, they drove themselves to the emergency room due to the high cost of an ambulance.
They said they would likely utilize a reputable mobile application in a crisis.
Users also informed us that Emergency room wait time, distance to the emergency room, and storing medical records were the most important.
Research Methods
Our user research plan included 15 open-ended questions in remote interviews with five users and an online survey with 17 responses. We also reached out to 6 hospitals to inquire about their emergency room wait time, we received 4 estimates.
Conclusions
Our research showed us that
How might we create a solution so people can easily access information about emergency room locations and wait times to reduce stress during medical emergencies?
Define
We identified The Patient Wait and Doctr - ER wait times as our direct competitors. We liked that they both had ER wait times and business hours listed. The main weakness The Patient Wait had was that the information was crowd-sourced but had a small user base, so it was inaccurate. The main disadvantage that Doctr had was that it is only available in Canada.
We considered Qless an indirect competitor as it shows mobile queuing for many different types of businesses. Its main weakness is that it has bugs - users reviewed them, saying they often waited longer due to these issues.
Competitor Analysis
Competitor Analysis
Meet Emily
Emily is a 28-year-old mother juggling the roles of caregiver, spouse, and professional with two energetic young children, aged 8 and 11. In our effort to understand Emily's experience, we aim to explore the instances when her children's health takes and unexpected turn due to illness or injury.
User Persona
Goals:
- Keeping her family healthy and happy
- Adventuring with her kids safely
- Being prepared in an emergency situation
Dislikes:
- Dislikes being stuck inside all winter
- Dislikes not being prepared
About Emily
Likes:
- Likes spending time with her family
- Enjoys long walks
- Fond of technology
Professional background:
Human Resources
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Brainstorming
Story Board
lorme
Prototype
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